Frequently Asked Questions

FAQS

Briogeo Bundle Builder

What are your terms and conditions?
Discounts cannot be stacked with Bundle Builder. To read terms and conditions for the Briogeo Bundle Builder, please visit: Briogeo Bundle Builder Terms

Black Friday Promo

Do you offer the gift with purchase internationally?
Unfortunately our gift with purchase offer is eligible in the US only. International customers can still enjoy 30-50% discounts throughout the website!

International Shipping

Do you ship internationally?
We are currently shipping to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan Luxembourg, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom.

Do you cover duties for international orders?
All Briogeo.com orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis. You may be responsible for paying local sales taxes and duties costs in order to release your order from customs for delivery.

Buy with Prime

What is Buy with Prime and how does it work?
Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with fast, free delivery and easy checkout experience. You can check out by signing into your Amazon account.

Can I get Amazon Prime Deals on your site?
Yes, if you have an Amazon Prime account in the United States you can purchase directly from our site using the “Buy with Prime” checkout button.

How do I make a return?
Some Buy with Prime orders are eligible for return. You'll receive a full refund if the returned items are in resellable condition and returned within the return window.

Subscription

What is the subscription program?
Our subscription program is the best way for you to get the products you want delivered to you on a regular schedule with free shipping and 15% off every subscription order. You'll receive a reminder at least 7 days before each order is shipped.

How do I modify my subscription?
You can update your subscription details by logging into your Briogeo account.

Our Brand

Where is Briogeo based and where are Briogeo products manufactured?
Briogeo was born in New York City, and all products are formulated and manufactured in the U.S.A.

What makes Briogeo formulas different from other natural hair care product brands?
We formulate non-toxic and naturally-based products that also produce high performance results. Our 6-FREE ingredient criteria takes the guesswork out of having to read ingredient labels, as our products are free from sulfates, parabens, phthalates, silicones, synthetic dyes, or DEA.

Online Ordering

What payment methods are accepted on your site?
We accept all major Credit Cards, Shop Pay, Paypal, Apple Pay, and AfterPay.

How do I know if my order has been received?
You’ll receive a confirmation email shortly after placing an order.

Shipping

How much do you charge for shipping?
We charge a $6.95 flat rate ground shipping charge on all orders.

How can I receive free shipping?
From time to time, we offer special shipping promotions. Be sure to sign up for our newsletter to stay up to date.

Do you ship to military addresses?
Absolutely! Your order will be shipped via USPS.

How long will my order take to get to me?
For US domestic orders, you can expect to receive your order within 2-7 business days after processing.