## FAQS

### Briogeo Bundle Builder

**What are your terms and conditions?**  
Discounts cannot be stacked with Bundle Builder. To read terms and conditions for the Briogeo Bundle Builder, please visit: [Briogeo Bundle Builder Terms](/content/pages/bundle-builder-terms/index.html)

### Black Friday Promo

**Do you offer the gift with purchase internationally?**  
Unfortunately our gift with purchase offer is eligible in the US only. International customers can still enjoy 30-50% discounts throughout the website!

### International Shipping

**Do you ship internationally?**  
We are currently shipping to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan Luxembourg, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom.

**Do you cover duties for international orders?**  
All Briogeo.com orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis. You may be responsible for paying local sales taxes and duties costs in order to release your order from customs for delivery.

### Buy with Prime

**What is Buy with Prime and how does it work?**  
Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with fast, free delivery and easy checkout experience. You can check out by signing into your Amazon account.

**Can I get Amazon Prime Deals on your site?**  
Yes, if you have an Amazon Prime account in the United States you can purchase directly from our site using the “Buy with Prime” checkout button.

**How do I make a return?**  
Some Buy with Prime orders are eligible for return. You'll receive a full refund if the returned items are in resellable condition and returned within the return window.

### Subscription

**What is the subscription program?**  
Our subscription program is the best way for you to get the products you want delivered to you on a regular schedule with free shipping and 15% off every subscription order. You'll receive a reminder at least 7 days before each order is shipped.

**How do I modify my subscription?**  
You can update your subscription details by logging into your Briogeo account.

### Our Brand

**Where is Briogeo based and where are Briogeo products manufactured?**  
Briogeo was born in New York City, and all products are formulated and manufactured in the U.S.A.

**What makes Briogeo formulas different from other natural hair care product brands?**  
We formulate non-toxic and naturally-based products that also produce high performance results. Our 6-FREE ingredient criteria takes the guesswork out of having to read ingredient labels, as our products are free from sulfates, parabens, phthalates, silicones, synthetic dyes, or DEA.

### Online Ordering

**What payment methods are accepted on your site?**  
We accept all major Credit Cards, Shop Pay, Paypal, Apple Pay, and AfterPay.

**How do I know if my order has been received?**  
You’ll receive a confirmation email shortly after placing an order.

### Shipping

**How much do you charge for shipping?**  
We charge a $6.95 flat rate ground shipping charge on all orders.

**How can I receive free shipping?**  
From time to time, we offer special shipping promotions. Be sure to sign up for our newsletter to stay up to date.

**Do you ship to military addresses?**  
Absolutely! Your order will be shipped via USPS.

**How long will my order take to get to me?**  
For US domestic orders, you can expect to receive your order within 2-7 business days after processing.